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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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A valuable PPT template to build a clear, compelling statement of your service’s purpose and value to help land approval and funding for it.
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design –...
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Read our concise Executive Brief to find out why you should implement an experience design practice, review Info-Tech’s methodology, and understand the four dimensions we...
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Many organizations don’t know the right steps to get the right product or service. Learn how to create a practice that brings solutions that are specific to the needs of...
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Use this template as a guide to articulate what is required to plan for a great user experience practice.
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Communicate your well-thought-out design practice with this roadmap.
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Many organizations want to get to market quickly and on budget but don’t know the right steps to get the right product or service. Learn how to create a practice that...
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This webinar will provide guidelines for adopting design thinking within your organization. We will explore how designers think and work, how organizations benefit from...
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